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8-Pak and 16-Pak Frequently asked questions
What type of HBA is required to use with the 8PAK/16PAK?
The libraries are Wide devices and you must have a 68pin LVD/SE (Low Voltage Differential) HBA.
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I have an 8PAK/16PAK attached to a Windows 2000 SP1 Server and I can't get it to work?
To hook the Library up to Windows 2000 you MUST have Service Pack 2 installed on your host.
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What do I do if my 8PAK shows up as an Unknown Medium Changer in my Windows 2000 or Windows XP Device Manager?
Download. drivers for the library from our site.
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What if I am having trouble seeing my 8PAK/16PAK on my SCSI bus?
It is recommended that the Library and Drive SCSI ID's be set to 7 or lower.
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What if I have BackupExec and cannot see my 8PAK/16PAK?
The Library SCSI ID needs to be setup lower than the Drive ID.
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What if I power on my 8PAK and the front display shows A: NO DRIVE?
Before powering on the Library, make sure you have your SCSI cable connected and terminated otherwise it will not see the AIT Drive.
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What if I can't see the 8PAK at all in Windows 2000?
You should first try to download device drivers. If that doesn't work for you, you should also have it set to Q2 Emulation in order for it to be seen in Windows 2000.
To set up Q2 Emulation you must go through the Setup Menu.
• To get to the Setup Menu, power cycle your Library.
• When it is powering up, press and hold the Enter key for 3-5 seconds
• When the Library is done initializing, press the Menu key
• To change it to Q2, change the INQ option from 108 to Q2
• See Figure 1
• To save the above changes, press the Menu button once to get to the main Setup Menu. Scroll up so the arrow is next to the Save Changes option. Press Enter.
• Scroll down so the arrow is next to the Commit/Save option. Press Enter. You are now done with this option
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What if I am not seeing the AIT drive properly or having other related issues?
New AIT Drivers are available at Sony's Web site; it is recommended that you get these drivers for your Library. Click on the SDX-300C for AIT-1 Drives, SDX-500C for AIT-2 Drives and SDX-700C for AIT-3 Drives.. Also, there is a FAQ page here AIT FAQ Page for other AIT related questions.
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How do I enter the Setup Menu of my 8PAK?
How to enter - Change Setup Sub menu
Note: press the MENU key to enter the Change Setup Menu (Third box down)
Press the ENTER key to enter the Change Setup Menu (Fourth Box Down)
Review Params - Displays the current library, drive information, and settings.
SCSI - Displays the library SCSI ID, parity, and inquiry string. Use this option if changing the library emulation, ID addressing, or SCSI parity check.
Auto Inventory - Forces the library to perform a cartridge inventory after a power outage.
Auto Clean - The drive notifies the library controller and issues a cleaning request. If there is a cleaning cartridge in cell number 7 (this is the right most storage cell), the drive will automatically be cleaned.
Several backup software packages on the market today support Auto-Cleaning, if the package you are using supports Auto-Cleaning; use either the one in the software or the library offered Auto Clean feature. Do not attempt to use both.
Power Up Mode - Allows the operator to turn on stacker mode, or leave the library in random access mode.
DRIVE ID - Allows the operator to change the SCSI ID address of the 8mm tape drive mounted inside the library.
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How do I change the SCSI IDs of the Library and the Drive?
To Change SCSI ID
To Change DRIVE ID
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Will my 8PAK/16PAK work with Windows XP?
Download drivers for the library from our site. If that doesn't work you can try the following fix.
If you copy the mchgr.inf file from Windows 2000 or NT 4.0 to Windows XP. This fix will not work for Server 2003. Then when you go to install the 8PAK and it asks for a driver, point to where you saved the inf file.
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I am getting error messages the first time I powered up my 16PAK.
Check to see if you have both shiplocks removed. There is one on the shuttle and also one located on the SCI/E.
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I keep seeing my display show A: THROAT what does this mean?
This shows you that there is a tape in the throat of the drive but is not physically loaded into the drive. You can clear this error condition in one of two ways. First you can try to do a move cartridge command via the front panel and move it from the drive to the cell it was picked from. If that doesn't work you can also remove it by opening the door of your library and simply pulling the tape out of the drive and placing it back into a storage cell. If this problem continues on a regular basis call our Technical Support number for further help.
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